Account & Data Deletion
🗑️ Delete Your Account Now
Choose your preferred method to delete your account and all associated personal data from our apps.
In-App Account Deletion
HPDriver App
Path:
- Open HPDriver app
- Go to Profile tab
- Select Settings
- Choose Privacy
- Tap "Delete My Account"
- Confirm deletion
Homeplate App
Path:
- Open Homeplate app
- Go to Account section
- Select Privacy Settings
- Tap "Delete Account"
- Review deletion details
- Confirm deletion
HPVendor App
Path:
- Open HPVendor app
- Go to Settings
- Select Account Management
- Choose "Delete Account Data"
- Review impact on business
- Confirm deletion
⚠️ Important Notes
- • Account deletion is permanent and cannot be undone
- • You'll lose access to all app features and data
- • Any active orders or earnings will be processed before deletion
- • You can create a new account later if needed
Email Deletion Request
📧 How to Submit an Email Request
Account Deletion Request
- Full name (as registered in the app)
- Email address used for your account
- Phone number associated with your account
- Which app(s) you use: HPDriver, Homeplate, and/or HPVendor
- Reason for deletion (optional)
- Any additional identifying information
📋 Email Template
Subject: Account Deletion Request
Dear Homeplate Privacy Team,
I request the deletion of my account and all associated personal data from the following Homeplate app(s):
☐ HPDriver App
☐ Homeplate App
☐ HPVendor App
Account Details:
Full Name: [Your Name]
Email: [Your Email]
Phone: [Your Phone Number]
Additional Info: [Any other details]
Please confirm when the deletion is complete.
Thank you,
[Your Name]
What Data Will Be Deleted
✅ Data That Will Be Deleted
- •Personal information (name, email, phone, address)
- •Account credentials and authentication data
- •Order history and preferences
- •User-generated content (reviews, photos)
- •Device information and usage analytics
- •Marketing preferences and communications
- •Location data and delivery history
- •Business information (for HPVendor users)
⚠️ Data That May Be Retained
- •Financial records (tax compliance, 7 years)
- •Fraud prevention data (security purposes)
- •Legal compliance records (as required by law)
- •Anonymized analytics (no personal identifiers)
- •Dispute resolution records (if applicable)
We'll clearly inform you of any data we're legally required to retain and for how long.
Deletion Timeline & Process
Request Received
We acknowledge your deletion request within 7 days via email
Identity Verification
We may ask for additional verification to protect your account security
Data Processing
Complete deletion from all systems within 30 days of verification
Confirmation
You'll receive final confirmation when deletion is complete
⏱️ Processing Times
- In-App Deletion: Immediate account deactivation, complete within 30 days
- Email Requests: 7-day acknowledgment, complete within 30 days
- Backup Systems: Up to 90 days for complete removal from all backups
Special Circumstances
💰 Active Subscriptions
If you have active subscriptions, please cancel them through your device's app store before deleting your account. We can schedule your account deletion for after your subscription expires if preferred.
🚚 Pending Orders
If you have pending orders or deliveries, we'll complete these transactions before processing your deletion request. This ensures you receive your orders and drivers receive their payments.
🏪 Business Accounts (HPVendor)
For business accounts, we may need additional time to ensure proper closure of business relationships, outstanding payments, and compliance with tax regulations. We'll keep you informed throughout the process.
⚖️ Legal Disputes
If there are ongoing legal disputes or investigations involving your account, some data may need to be retained until resolution. We'll inform you of any such circumstances and expected timelines.
Need Help?
Privacy & Data Deletion
Email:privacy@homeplatebrands.co.za
Response Time: Within 7 days
Specializes in: Account deletion, privacy rights, data requests
General Support
Email:info@homeplatebrands.co.za
Response Time: Within 48 hours
Specializes in: App support, account issues, general inquiries
📞 Alternative Contact Methods
If you're unable to access email, you can also contact us through the in-app support feature in any of our apps, or visit our Privacy Policyfor additional contact information.
Your Privacy Rights
Account deletion is just one of your privacy rights. You also have the right to access, correct, and export your personal data.